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Questions and Answers

What payment methods can I use?

You can pay in a number of different ways, including online by credit card, credit card by phone Mon - Fri, 10am - 5pm on +44 (0) 1273 413997. Learn more about Payment and Pricing.

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How do you calculate delivery costs?

We apply a sliding scale of delivery charges starting from £3.50. The exact cost will be calculated during checkout. UK mainland deliveries over £250 are free regardless of how many pictures you buy.

We deliver to most European and Worldwide destinations. UK and EU customers will be charged the standard rate of VAT. Other customers will not be charged tax.

Outside of the UK your delivery may be liable for import duty, which is your responsibility. Learn more about Shipping and Delivery.

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What is your returns and refund policy?

Returns are subject to Big Art Canvas's Refunds Policy. If you are not satisfied with your order, for any reason, return it to us within 14 days for a replacement or full refund. Learn more about Returns and Refunds.

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When will my order be dispatched?

We print 'on demand' and our turnaround times allow for production time combined with packaging and delivery time. Please allow 7-10 days for UK mainland deliveries; we will endeavour to dispatch your picture as soon as possible and will send you an email confirming dispatch. Learn more about Turnaround times.

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How do I create a big art canvas account?

To create a big art canvas account and password, click here. You will need a current email address which will become your username and a 5 digit password.

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Can I save my lightbox selections?

You can save as many lightboxes as you like by clicking save lightbox and giving it a name, however you will have to register to be able to return to the lightboxes next time you log on.

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Can I view my previous order history?

You can view your previous order history in my account; simply log on and view all of your previous purchases.

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How do I change my big art canvas ID account details?

Simply click on my account at the top of any page and sign in. When signed in, you can edit your personal information.

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