Shipping and Delivery
Delivery turnaround times
We print most photographic work 'on demand' and our turnaround times allow for production time combined with packaging and delivery time. Please allow 7-10 days for UK Mainland deliveries; we will endeavour to dispatch your picture as soon as possible and will send you an email confirming dispatch. We work with some of the largest fine art publishers and occasionally a certain item may be out of stock. We will keep you updated and offer you an alternative product or refund in exchange.
Delivery costs are determined by applying a sliding scale of delivery charges from £3.50. The exact cost will be calculated during checkout. UK mainland deliveries over £350 are free regardless of how many pictures you buy. We deliver to most European and worldwide destinations. UK and EU customers will be charged the standard rate of VAT. Other customers will not be charged tax.
Outside of the UK your delivery may be liable for import duty, which is your responsibility.
All delivery prices are based on 'Signed For' deliveries only.
If you have seen the perfect gift and must have it before a certain date, then it may be possible to produce and deliver your picture sooner than the standard 7-10 days for a nominal express fee. Please contact us to find out if this is possible by email or call our customer service team on +44 (0) 1273 413997.
Delivery to someone else
If your picture is being delivered to someone else you can enter their name and delivery address at the checkout stage. You can include an optional email address. If supplied we will notify the recipient of dispatch and estimated delivery date - we will not include the payment amount. You may wish to add a free gift message and gift wrapping for £3.00 per item.
We deliver to most European and worldwide destinations. UK and EU customers will be charged the standard rate of VAT. Other customers will not be charged tax.
Outside of the UK your delivery may be liable for import duty, which is your responsibility. Please use the delivery calculator in 'Delivery costs' to find out how much delivery you will pay. Or please call for delivery advice on +44 (0)1273 413997.
If you are not at home when we deliver your pictures our courier will leave a contact card to arrange an appropriate time for re-delivery. If your delivery has not arrived on the scheduled delivery date in your delivery notification email please email us. We will contact the courier directly and endeavour to deliver your order as soon as possible.
If you have received a damaged package, please sign the courier documentation as 'Damaged' and email us or call +44 (0) 1273 413997 as quickly as possible. We will contact the courier and keep you informed on the progress of our investigation and, where appropriate, deliver a replacement.
+44 (0) 1273 413997