Frequently Asked Questions
What should I send?
Do you accept images from digital cameras?
When will I receive my canvas?
Do you return original images?
Can gift vouchers be bought for any of your services?
Can you manipulate images?
What frames do you use?
How do you protect your canvases?
Will my canvas fade?
Do I need to own the image I send?
How should I hang my canvas?
If I'm not satisfied with my canvas, what should I do?
What should I send?
We accept photographic negatives, transparencies, original photo prints and digital images [saved to CD].
Please call to ensure formatting is readable. We can accept PC and MAC files. Posted CD's and artwork
should be sent in a bubble pack or hardback envelope with an accompanying hard copy print of the selected
image. You can also send your image via email (as a guide your file size should be between 3Mb and
10Mb and saved as a .jpg). Images supplied larger than A4 format [297 x 210mm] will incur additional
charges.
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Do you accept images from digital cameras?
Yes, please ensure that your digital camera is set to its maximum size setting to avoid blurred and
pixelated enlargements. You can send your digital image via email or burn your image onto a CD and
send it in the post with a hard copy of your chosen image. Our designers will contact you if they
are concerned that your image is too small to be enlarged accurately.
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When will I receive my canvas?
We aim to deliver all canvases within 5 working days from receipt of your order and payment.
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Do you return original images?
Yes, all original imagery sent to Big Art Canvas will be returned, however we cannot be held
responsible for items lost or damaged in transit and recommend copies be made prior to sending. Your original
image will be returned separately.
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Can gift vouchers be bought for any of your services?
Yes.
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Can you manipulate images?
Yes, we can change colour images into black and white, manipulate colours, repair cracked or ripped
prints, increase contrast, anything, you are the art director! There will be an element of image
manipulation determined by our designers to achieve the best results, based on our experience. All
final prints are determined by the quality of the original. We endeavour to produce the best
quality print from your artwork and cannot be held liable for any blemishes from the original image.
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What frames do you use?
We use only lightweight wooden frames with a 3cm depth from managed, sustained forests. Our frames have
an angled profile to ensure that only the minimum amount of canvas is in contact with the frame.
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How do you protect your canvases?
All our canvases are laminated to protect against dust, scratches and water. Before delivery, our
canvases are carefully foam wrapped and placed into specially reinforced boxes and then dispatched
by dedicated courier to your door.
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Will my canvas fade?
All our canvases are printed using colourfast U.V resistant inks and are then further U.V hardened when
sealed.
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Do I need to own the image I send?
In submitting an order for customised canvases the customer confirms that they own the intellectual
property rights to the respective photograph/artwork or have obtained the relevant written permission.
We reserve the right to refuse to print or manufacture any image that may cause offence.
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How should I hang my canvas?
All our canvases are 'ready to hang'. We recommend hanging canvases from a suitable wall using either
picture hanging pins or a screw and plug combination. Take care to avoid electrical wires, pipes and
other services behind your wall when fixing. We cannot be held responsible for any damage resulting
from a poorly secured canvas or an unsuitable choice of hanging location.
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If I'm not satisfied with my canvas, what should I do?
If for any reason our canvas fails to satisfy, please return to us within 3 business days of delivery
and notify us by email, sales@bigartcanvas.com or telephone 01273 831113. In the event of
your canvas being damaged upon delivery, please advise the carriers and us on 01273 831113.
Please sign any delivery note to the effect that the goods are damaged. Alternatively please refuse
delivery and contact us immediately. This does not affect your statutory rights.
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